Service Desk is a ready-made SaaS solution for automating customer support and handling client inquiries. The platform helps systematically manage tickets, speeds up operator work, and ensures transparent support processes.
Made Solution for Automating the Support Service
Fintech and banks
Edtech
IT companies and SaaS platforms
E-commerce and marketplaces
Logistics companies
The system allows centralized collection of inquiries from various channels (email, chat, website forms, messengers), task distribution among employees, status tracking, deadline control, and reporting generation
What we offer
Unified center
Unified center for receiving and processing inquiries
Routing
Automatic ticket routing based on rules and SLA
Templating
Built-in response templates and macros for quick handling of standard situations
History
Inquiry history, client linking, and internal comments
Integrations
Integrations with CRM, CMS, and internal systems (via API)
Analytics
Analytics dashboard with KPIs: response speed, resolution time, employee load
One interface
Support for email, Telegram, web forms, and other communication channels
Easy adaptation
Adaptation to business processes—customizable statuses, roles, rules, and automations.
Advantages
You always know who did what and when for each ticket.
Transparency and control
Scalability
Suitable for startups and companies with high client volumes.
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GO-TO-MARKET
We implemented Service Desk
Our solution was implemented for a crypto exchange we also developed.
Set up routing by inquiry categories,
Result—40% reduction in first response time, increased client satisfaction, and clear control over support quality even with growing load.
Connected all channels
Practical Application
Automated responses to frequent questions
Automated responses to frequent questions
Added templates for standard situations
All communication history is now stored centrally, and managers work by priorities and SLA.
All communication history is now stored centrally, and managers work by priorities and SLA.
Before implementation, inquiries came via email, leading to lost requests, duplicated work, and high team load
Do you have a project idea?
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